Terms and conditions

These Terms and Conditions only applies to consumers.

ORDERING

Your order constitutes a request to purchase certain product(s) from Poseidon Diving Systems. When you place your order, you will receive an e-mail in which Poseidon Diving Systems confirms receipt of your order. This confirmation does not mean that your order has been accepted. All orders are subject to Poseidon Diving Systems approval and subject to availability. Poseidon Diving Systems will send an additional email confirming the order and expected delivery time. The agreement between you and Poseidon Diving Systems is concluded when Poseidon Diving Systems sends the order confirmation.


You must be at least 18 years old to place orders and shop at the webshop.


All attempts at fraud are reported to police.

INFORMATION AND PRICING

Prices are MRSP. Prices in the shopping cart are available through Poseidon.com only. Sale and campaign pricing appering on the website are only available through Poseidon.com.


Poseidon Diving Systems reserves the right for, stock differences (out-of-stock), technical issues, specifications changes and any typographical errors on our site. Poseidon Diving Systems also reserves the right that certain product information is not complete.


Poseidon Diving Systems strives for the reproduction of the products on the webshop to be as close as possible to the reality. All images do not reflect the actual appearance of the products, and Poseidon Diving Systems can not guarantee that the proportions and colors shown on the website accurately reflect the proportions and colors that the garment has in reality. How the colors are reproduced depends on your screen, your graphics card and settings on your computer.


All products is subject to availabilty. Battery power will decrease over the product lifetime.



ONLINE PAYMENT

You can choose to pay online with VISA and Mastercard. We reserve the right to verify that the address you ordered is yours. If the address is incorrect, we reserve the right to cancel your purchase. In case your card is linked to a bank account, this may appear different on the bank statement depending on how your bank has chosen to present the credit.


The webshop uses a payment solution from Nets that is encrypted and meets industry security standards. Payment is made on a payment page located on the payer's server. All data is protected in accordance with the rules of PCI DSS. The store will not be in contact with any card details.



DELIVERY

Please save the email with your order confirmation so that our customer service can quickly help you by entering your order number if you're wondering something.


If the product is damaged or lost during transport to you, Poseidon Diving Systems is responsible, but you must notify our customer service within 14 days of the estimated delivery date. If the item is returned, you will be responsible if the shipment is lost.


In case Poseidon Diving Systems cannot determine your residential address, your order will not be valid. Poseidon Diving Systems also reserves the right to refuse order in individual cases.


We ship all our orders using PostNord, DHL or UPS. You will receive a notification by e-mail.



RIGHT OF WITHDRAWAL AND RETURNS

We offer cancellation rights in accordance with the distance purchase laws. You can return your product or inform us that you want to change the item within 14 days of delivery. Follow the simple steps below, we take care of the rest.

  • Pack all the products you want to return, preferably in the original packaging.
  • You can arrange the return yourself via any postal agent within 14 days. We recommend that you save the receipt from the postal agent as proof of sending the package.
  • Do not forget to fill in the return form and put it in the package so that we can handle your return right.
  • In case of change, we will ship new package to you for free.
  • If you wish to cancel the purchase, we will ensure that you get the money back (excluding the original shipping cost) and send you a confirmation by e-mail. See below for refund.

If you have questions about your return, please contact us.


Return address:

Poseidon Diving Systems AB

Åkeredsvägen 1

421 63 Västra Frölunda



REFUND INFORMATIONS

We always strive to handle your refund as quickly as possible. We usually handle it within three days of receiving your package or confirmation that it has been sent. After that we will send an email confirming that the money is on its way. Once you've received the message, you should expect another five to ten business days before the return amount is in your bank account. Time depends on which bank you use, which is beyond our influence. You usually return the money using the same payment method you used to purchase. If this is not the case, we will contact you immediately to find an alternative refund method.


Also read at EU's website for Online Dispute Resolution here.